CUSTOMER SERVICE
ORDER
Your orders are processed and shipped 7 days a week, from New York City. All orders enjoy free shipping worldwide.
Cancelling your order
Once your order has been confirmed, it is possible to cancel at any point until the packing and shipping process has been started. If you want to cancel your order please contact the Melitta Baumeister Internet Store by emailing us at shop@melittabaumeister.com
SHIPPING
All orders enjoys free regular shipping to your home. Orders placed on Saturday and Sunday will be dispatched on the following Monday. Express shipping are also available.
Please note: International shipping is not inclusive of any customs or import duties that could be levied on international shipments when the package reaches your destination.
Due to shipping restrictions, we are not able to ship to Post Office boxes. When placing your order, you must provide us with an address where our delivery service can obtain a signature upon delivery of your shipment.
PAYMENT METHODS
All credit card transactions are secured and verified through PayPal.
SALES TAX
prices on the Melitta Baumeister Internet Shop are given in US Dollars ($). In the United States all Internet shop sales that are shipped to an address within New York State are required to pay sales tax. The sales tax will be added at checkout.
All orders shipped to addresses outside the State of New York are exempt from local sales taxes.
Please note that Melitta Baumeister Internet Shop has no control over any customs or import duties that could be levied on international shipments when the package reaches your destination and for which you will be liable.
RETURN POLICY
Returns within 14 days
You have the legal right to cancel your order within 14 business days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you want to cancel your order, you will need to follow the procedure set out below within the 14 days.
Melitta Baumeister Internet Store will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging. Melitta Baumeister Internet Store will not accept returns for any non-faulty items that have been worn and tags removed. To exchange a product please follow the returns procedure below requesting an exchange and place a new order.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags and hygiene seals until you are completely satisfied that the items will not be subject to return within 14 days. We also request that items are returned with their original packaging including, in the case of shoes, original boxes.
The following items may not be returned or exchanged:
- Personalized items or goods which have been made to a customer's specification;
- Any beauty product or fragrance;
- For reasons of hygiene we do not accept the return of any pierced earrings, ladies' and men's briefs, bathing suits and bikini bottoms, unless the protective adhesive strip is still in place or the item is unsoiled and in a saleable condition.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
For all returns, except where the item is defective and a replacement is not available, you will be required to arrange and pay for the return of the products to us.
All returns are subject to the review and approval of the Melitta Baumeister Internet Store staff.
Returns after 14 days
Returns received outside the above time frames will not be accepted.
Procedure for returning goods
Please email
office@melittabaumeister.com to request for returns.
Please be aware that international customs duties are NOT refunded for shipments outside the USA. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to Melitta Baumeister Internet Store within the above stated timeframe. Please note that Melitta Baumeister Internet Store does not accept liability for returned goods.
When returning items you are strongly recommended to obtain proof of shipment or the relevant shipper's airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is defective.
Receiving a refund
You have the legal right to cancel your order within 14 business days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. Please note that all shipping costs are the customer’s responsibility and will not be supplied or refunded by Melitta Baumeister
Please refer to our terms and conditions for more information on returning items purchased from the Melitta Baumeister Internet Store.
Inquiries:
office@melittabaumeister.com
TERMS AND CONDITIONS
The following Terms and Conditions and any other rules including any guidelines and future modifications posted on this website (collectively the "Terms") constitute a binding agreement between Melitta Baumeister ("Melitta Baumeister", "we", "our", "us") and you, the visitor, governing your access and use of all content, software, functionalities and services including the purchase of products on the Melitta Baumeister website accessed through the URL www.melittabaumeister.com and any related micro-sites (collectively the "Site" or “Melitta Baumeister E-SHOP”).
You must be at least 18 years old to purchase products from or use any services offered on this Site. By accessing, browsing, using and/or registering for an account on the Site you acknowledge that you have read, understood, and agree to be bound by the Terms. You may also agree to be bound by the Terms by clicking a box stating acceptance if prompted.
We reserve the right, at our sole discretion, to change, modify, add, or delete portions of the Terms at any time without further notice. If we do this, we will post the changes to the Terms on this page and will indicate at the top of this page the new effective date. Your continued use of the Site after any such changes constitutes your binding acceptance of an agreement to be bound by the revised Terms. If you do not agree to abide by the Terms or any future revised Terms, do not use or access the Site. It is your responsibility to regularly review the Terms.
Privacy Policy
Please review our Privacy Policy, which also governs your visit to this Site, to understand our practices. Melitta Baumeister may use all information collected from users of the Site, subject to Melitta Baumeister’s compliance with the Privacy Policy which may be amended from time to time. By using the Site, you are consenting to the uses set forth in the Privacy Policy.
Electronic Communications
When you visit the Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Buying Products On Our Website
To order a product, you will need to register, login and follow the procedures set out in the “Registration and Login” section of our FAQs. When you register you are required to provide information about yourself that is true, accurate, complete, and current in all respects.
Melitta Baumeister reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
After placing an order with us, you will be sent an email acknowledging that we have received it. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us and availability of the product you have ordered is verified, we will send you an email confirming that your order has been accepted and has been dispatched. Our acceptance of your order brings into existence a legally binding contract between us.
Product Descriptions
Melitta Baumeister takes every care to ensure that the description and specification of our products are correct at the time of publication. Melitta Baumeister does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. While the color reproduction of the products is a close representation, we cannot accept any responsibility for any variation in color caused by the browser software or computer system used by you. If a product offered by Melitta Baumeister is not as described, your sole remedy is to return it in unused condition.
Availability
All items are subject to availability. We will inform you as soon as possible, before accepting your order, if the goods you have ordered are not available.
Prices and Payment
All prices on the Site are given in US Dollars ($) and do not include sales tax or delivery costs. Please see the FAQs for current delivery costs and delivery dates by clicking here.
In the United States all sales on the Site that are shipped to an address within New York State are subject to Sales and Use Tax. The sales tax will vary depending on where the merchandise is shipped and will be calculated at checkout. Items of clothing and footwear costing less than $110 are exempt from the 4% sales tax in New York State as well as the additional local sales tax charged by New York City and certain counties.
For international customers, there is no sales tax on orders placed. Please note that we have no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable. You must pay by debit or credit card at the time of the order. The price of any product is the price listed at the date and time of your order. We may change the price of any product before you place an order. Before accepting your order, we will inform you if a product's correct price is higher than that stated in your order and you may cancel the order.
IMPRESSUM
Melitta Baumeister is a design studio based in New York City